We protect your data
with care
This Privacy Policy explains how New Dawn Home Care LLC handles information across our website and caregiver mobile apps, including EVV features like schedules, GPS clock‑ins, e‑signatures, and timesheets.
Last updated: February 2026
HIPAA‑Aware Handling
Where program rules apply, certain information is treated as Protected Health Information (PHI) in accordance with applicable law and payer requirements.
No Data Sales
We never sell personal information. Sharing is strictly limited to operations, compliance, and safety purposes.
Security First
Encryption in transit, role‑based access controls, multi‑factor authentication, and continuous monitoring protect your data.
Scope
This Policy covers our public website and our caregiver mobile apps for iOS and Android, including EVV features used for electronic timekeeping and visit verification. It does not cover third‑party sites or services we do not control.
Products Covered
- New Dawn Home Care LLC public website
- Caregiver EVV mobile apps (iOS & Android)
- Admin/portal software for scheduling & documentation
What We Collect
Account Info
Name, contact details, employment identifiers, profile photo, and credentials (securely stored).
Scheduling & EVV
Shifts, clock‑in/out times, GPS at clock‑in/out and when required, e‑signatures, and visit notes.
Client / Care Data
Care plans and limited health details needed for service delivery (treated as PHI where applicable).
Device & Analytics
App diagnostics, crash logs, performance data, and cookies on our website for functionality.
How We Use Information
- Provide & Operate ServicesScheduling, EVV/timekeeping, timesheets, visit documentation, and support.
- Compliance & VerificationMeeting payer requirements, EVV mandates, and applicable regulations.
- Improve & SecureAnalyzing app performance, diagnosing issues, and strengthening security.
- CommunicationsSending shift notifications, scheduling updates, and essential service messages.
Mobile App Permissions & Data Use
The caregiver apps may request the following permissions to meet electronic visit verification and operational needs required by certain programs.
| Permission / Data | How It's Used | Required? | Retention | Sharing |
|---|---|---|---|---|
| Location (GPS) | Confirm caregiver is at the scheduled service location at clock‑in/out; may verify presence during active visits when program rules require it. | Required for EVV; disable in device settings disables EVV. | As long as necessary to verify visits and per law/payer rules. | Shared with EVV aggregators/payers as needed. |
| Camera / Photos | Upload a profile picture. | Optional. | Until updated, deleted, or as required for employment records. | Not sold; stored by secure cloud providers. |
| e‑Signature | Sign visit notes/timesheets to confirm services provided. | Often required for timesheet verification. | Per legal/payer documentation requirements. | Shared with payers as part of claim documentation. |
| Identifiers & Contact | Account setup, shift notifications, support. | Required to create and maintain an account. | Duration of employment/engagement and as required by law. | Service providers under contract (messaging, hosting). |
| Timesheets & Schedules | Track hours worked, visits completed, payroll and billing. | Required for operations and compliance. | Per labor, payroll, and payer recordkeeping rules. | Shared with payroll and payers as needed. |
| Diagnostics | Crash logs, performance data to improve stability. | Optional; may be controlled by device settings. | Shorter periods unless needed to address issues. | Analytics/monitoring vendors under contract. |
Security
Technical Safeguards
Encryption in transit, hardened infrastructure, vulnerability management, and continuous monitoring.
Access Controls
Role‑based access, multi‑factor authentication for internal systems, and least‑privilege principles.
Process & Training
Policies, workforce training, and incident response procedures designed to safeguard data.
Data Retention
We keep information only as long as needed to provide services, meet legal and payer obligations (including EVV verification and claims), resolve disputes, and enforce agreements. Retention periods vary by record type and applicable requirements.
Examples
- Timesheets & payroll: per labor laws
- EVV records: per payer rules
- Diagnostics: shorter periods
Your Choices & Rights
Access & Update
Caregivers can view or update profile details in‑app or by contacting us.
Location Controls
You may change device location permissions; EVV features require location access to function.
Communications
Opt out of non‑essential messages via unsubscribe links or by contacting us.
HIPAA Rights
Clients may have PHI rights (access, amendment). See our Notice of Privacy Practices, available on request.
Children's Privacy
Our apps are intended for adult caregivers and administrators. We do not knowingly collect personal information from children under 13. If we learn that we have inadvertently collected such information, we will promptly delete it.
Contact Us
If you have questions about this Policy or wish to exercise your rights, please reach out to us:
New Dawn Home Care LLC
Austin, Pflugerville, Round Rock, Cedar Park, and Georgetown, TX
Phone: (512) 501-2243
Email: info@newdawncaregivers.com
We may update this Policy from time to time. Material changes will be communicated via the app or our website. Continued use after changes constitutes acceptance of the updated Policy.